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Frequently Asked Questions: Hard-to-Find & Rare Items. Welcome to our Connectbrazil.com 'Frequently Asked Questions' (FAQ) page for hard-to-find and rare items. You will find answers to many of your questions here. If you can't find an answer to your question, please do not hesitate to contact us if you are in need of further assistance. Please click on the links below to learn more:
Can
you locate hard-to-find items?
Yes. If you are looking for a long-lost CD or a rare Brazilian gem that you can't find in the stores, Connectbrazil can help. Often, Brazilian CDs are pressed in limited quantities upon their release. This is especially true of some import titles, making availability limited - especially as the years go by. Further, many Brazilian titles are released by small, independent labels which may or may not still be in business. And many well-known US-based labels have been absorbed by larger entertainment companies who have a limited interest in making certain Brazilian CD titles available again. Connectbrazil specializes in locating these new or "previously played" CDs and securing them for our customers. See below for our quality criteria for "previously played" items. The Connectbrazil.com 'Previously Played' Guarantee: All 'previously played' purchases are 100% guaranteed by Connectbrazil.com to play 'as new' or we will replace the item, or refund the purchase price of the item at your discretion. How To Place A Search for Hard-To-Find CDs: Because we work with dozens of suppliers worldwide, we can locate almost any Brazilian CD, new or old, and we'll do our best to secure the CDs that you are seeking. Please contact us by e-mail or by phone - 1 847 855-8546 or by mail to: Connectbrazil.com Please include your name, daytime and evening phone numbers and the artist and title of the CDs you would like to order. We'll contact you with the results of our search, assign you an RBG code number and receive your payment instructions. Please understand that some searches may take weeks to complete. Pricing is based on rarity, availability and supplier cost. Our prices are not dependent on whether a CD is new or "previously played" as long as the condition of the CD is "like new". How To Sell Your CDs to Connectbrazil.com: If you would like to have us consider the purchase of your new or used Brazilian CDs, please send us your list of titles with artist information (do not send CDs) by clicking the "Rare Brazilian Gems" link at Connectbrazil.com and following the instructions. You may also call or mail your list. We'll consider your list and reply with our "offer to buy" price. Here are a few things to consider: 1. You must rate each CD in writing, according to the following grades: Excellent
(EX) - Mint condition. No blemishes or surface marks. In all cases, blemishes or surface marks cannot affect the quality of play. 2. Each CD must include all liner notes in "normal" (or better) condition and the jewel case (We deduct 50¢ for cracked or broken jewel cases, $1.00 or more for deficient liner notes) 3. Please be aware that Connectbrazil.com does not purchase CDs of lesser quality than as described above. Connectbrazil is under no obligation to pay for CDs that do not match the supplied rating. If the appearance or play of a CD is questionable to you, then it's probably something we wouldn't be interested in. If you are not sure, please contact us. 4. We cannot accept CDs that are stamped "Promotional", however some distributors and labels mark special sale items with a hole punch through the bar-code or booklet. We'll consider these "cut-outs" as long as the artwork is otherwise intact and the disc is in EX, VG, or AA condition. 5. All CDs purchased by Connectbrazil.com from our customers are considered as "preowned." Even if you haven't played it or opened the shrink wrap. Because the quality of our "previously played" CDs is our primary concern, we will always pay you more for a higher rated CD. 6. Once we have set our "offer to buy" price, you must send your accepted CDs to us within 10 days. Upon receipt of your shipment, we will send you a check or issue a credit for merchandise at Connectbrazil.com within 30 days. Credits are valid for one year from date of issue and do not apply to travel packages, event admission, tax or s/h charges. 7. Connectbrazil.com reserves the right to refuse payment for CDs that do not meet the provided written rating and other requirements.
Connectbrazil.com strives to offer a wide selection of the very best Brazilian music and entertainment items available. In most cases, our pricing is near or below our competition, and for our Connectbrazil 'Buyer's Club' members, often substantially less. However, some rare and hard-to-find items can carry a higher price. Often, Brazilian CDs are pressed in comparatively small quantities upon their release. This is especially true of some import titles, making availability difficult - especially as the years go by. Further, many Brazilian titles are released by small, independent labels which may or may not still be in business. And many well-known US-based labels have been absorbed by larger entertainment companies who have a limited interest in making certain Brazilian CD titles available again. Connectbrazil specializes in locating these new or "previously played" CDs and securing them for our customers. See our section entitled 'Can you locate Hard-to-find items?' for more information regarding our quality criteria for "previously played" items. All 'previously played' purchases are 100% guaranteed by Connectbrazil.com to play 'as new' or we will replace the item, or refund the purchase price of the item at your discretion.
Do you have a question, idea or request? Are you seeking additional information or recommendations? The easiest way to contact us is to use our 'Connectbrazil.com e-mail form page by clicking here. You may also contact us by phone - 1 847 855-8546 Monday - Friday, 9:00 am to 6:00 pm CST. Voicemail is available after-hours, or if we are busy assisting other customers. You can also reach us by mail to: Connectbrazil.com We're here to serve you and are always pleased to assist you as best we can.
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